Post Purchase Survey
Powerful post-purchase survey system for WooCommerce with NPS tracking, conditional logic, coupon rewards, and advanced analytics
Key Features
14 Question Types
NPS, star rating, emoji, multiple choice, checkboxes, matrix grid, file upload, and more. Build any survey you need.
NPS Tracking
Measure Net Promoter Score over time. Identify promoters, passives, and detractors. Track loyalty trends with automated calculations.
Multiple Display Options
Show surveys on thank you page, via email, as popups, or embedded with shortcodes. Reach customers where they engage.
A/B Testing
Compare survey variants with statistical significance testing. Automatic winner detection when confidence threshold reached.
Automation Engine
13 triggers and 12 actions. Send emails, Slack messages, generate coupons, or create support tickets based on responses.
Rewards System
Incentivize responses with percentage discounts, free shipping, store credit, loyalty points, or exclusive access.
Sentiment Analysis
Automatic text sentiment detection on open-ended responses. Categorize feedback as positive, negative, or neutral.
Advanced Analytics
Response rates, completion times, per-question breakdowns, and CSV exports for deeper analysis.
System Requirements
- WordPress: 6.0 or higher
- WooCommerce: 8.0 or higher (tested up to 9.0)
- PHP: 8.0 or higher
- Database: MySQL 5.7 or higher
Compatibility: WooCommerce HPOS compatible
Version 1.0.0 – January 15, 2024
Initial Release
- 14 question types including NPS
- NPS tracking and analytics
- Multiple display options (thank you page, email, popup, shortcode)
- Automation engine with triggers and actions
- A/B testing for survey optimization
- Rewards system with coupon generation
- REST API for integrations
- Webhook support
- Full translation support
Post Purchase Survey transformed our customer feedback process. NPS tracking shows us exactly who our promoters are, and automation sends them referral requests.
The A/B testing feature helped us optimize survey length. Shorter surveys got 3x more responses. Statistical significance means we trust the results.
Automation triggers are powerful. Low NPS scores automatically create support tickets and alert our team. We reach out before negative reviews happen.
Offering a discount code for survey completion increased our response rate to 40%. The rewards system pays for itself in valuable feedback.
Sentiment analysis on text responses is brilliant. We instantly see if feedback trends positive or negative without reading every comment manually.
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