1. Information We Collect
We collect information to provide our services, improve our products, and communicate with you.
Personal Information
- Account Information: Name, email address, username, and password when you register.
- Transaction Data: Details about payments (processed via PayPal/Stripe), billing address, and purchased licenses. (Note: We do not store full credit card numbers).
- Support Data: Information you provide when opening a support ticket, including system reports or logs you choose to share.
Non-Personal Information
- License Usage: When you activate a license key on your website, we receive the URL of the site and the active plugin version to validate the license and deliver updates.
- Website Analytics: We use privacy-friendly analytics to understand how visitors navigate Tyralix.com.
2. How We Use Your Information
We use the collected data for the following purposes:
- Service Provision: To process transactions, generate license keys, and deliver software downloads.
- Software Updates: To ensure your website receives the correct updates for the plugins you have purchased.
- Support: To verify your active license status before providing technical assistance.
- Communication: To send transactional emails (receipts, password resets) and important product updates (security alerts).
3. Plugin Data Handling
Important: Tyralix plugins run locally on your WordPress server.
Our plugins (e.g., B2B Portal Suite, QuickBooks Sync) process your store's data (orders, customers) on your own server. We do not transmit your customers' order data to Tyralix servers, except where explicitly required for a specific integration (e.g., verifying a license key).
4. Data Sharing & Third Parties
We do not sell, trade, or rent your personal identification information to others. We share data only with trusted third-party service providers necessary to operate our business:
- Payment Processors: PayPal and Stripe (for billing).
- Email Services: Postmark/Mailgun (for transactional emails) and Mailchimp (for newsletters, if opted-in).
- Support Desk: Help Scout (for managing support tickets).
These third parties have access to personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
5. Your Rights (GDPR & CCPA)
If you are a resident of the European Economic Area (EEA) or California, you have certain data protection rights.
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can update your account details via your dashboard.
- Right to Erasure: You can request that we delete your account and personal data (Subject to data retention for tax/legal purposes).
To exercise these rights, please contact privacy@tyralix.com.
6. Security
We take the security of your data seriously. We implement industry-standard security measures including SSL encryption, secure servers, and restricted access to personal information.
7. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@tyralix.com.